Privacy Policy
Last updated: 1 January 2025
YGC Labs Pty Ltd (ABN ) (“YGC Labs”, “we”, “us” or “our”) is committed to protecting the privacy of individuals whose personal information we handle. This Privacy Policy explains how we collect, use, disclose, store and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within it.
1. Who we are
YGC Labs Pty Ltd is a provider of laboratory and testing services based in Melbourne VIC, Australia. We operate this website at https://ygclabsau.space.
2. The Australian Privacy Principles
The APPs regulate the handling of personal information by Australian organisations. We take reasonable steps to ensure our collection, use, disclosure and storage practices comply with the APPs, including APP 1 (open and transparent management), APP 3 (collection of solicited personal information), APP 5 (notification of collection), APP 6 (use and disclosure), APP 8 (overseas disclosure), APP 11 (security), APP 12 (access), APP 13 (correction) and APP 14 (privacy policy).
3. Personal information we collect
Depending on your dealings with us, we may collect the following types of personal information:
- Contact details, such as your name, email address, company name, position and location;
- Information you provide when requesting a quote, booking a testing service or making an enquiry;
- Details relevant to the laboratory and testing services we provide to you, including sample descriptions, project specifications and reporting requirements;
- Billing and payment information where required to process transactions;
- Communications you send to us, including emails and website enquiry forms;
- Technical information collected when you visit our website, such as IP address, browser type, device type and pages viewed.
We do not collect sensitive information (such as health, biometric or criminal record information) unless it is reasonably necessary for one or more of our functions or activities, and you have consented to the collection, or the collection is otherwise permitted under the APPs.
4. How we collect personal information
Where reasonable and practicable, we collect personal information directly from you. This may occur when you:
- Complete a form on our website, including our quote request form;
- Send us an email or other correspondence;
- Engage us to provide laboratory or testing services;
- Interact with our website, including through cookies and analytics tools.
We may also collect personal information from third parties where you have authorised us to do so, or where it is unreasonable or impracticable to collect the information directly from you.
5. Notification of collection
When we collect personal information from you, we will take reasonable steps to notify you of the purposes of collection, the types of entities to which we may disclose the information, whether the information is likely to be disclosed overseas, and how you may access and correct the information or make a privacy complaint.
6. Purposes for which we use personal information
We collect, hold, use and disclose personal information for purposes including:
- Providing laboratory and testing services to you or your organisation;
- Preparing quotations, proposals and test reports;
- Managing client relationships, invoicing and accounts;
- Responding to enquiries and providing customer support;
- Improving our website, services and business operations;
- Complying with legal, regulatory, accreditation and quality assurance obligations.
We will not use or disclose personal information for a purpose other than the primary purpose of collection unless you have consented, the secondary purpose is related and would reasonably be expected, or an exception under the APPs applies.
7. Disclosure of personal information
We may disclose personal information to:
- Our employees, contractors and service providers who assist us in operating our business, such as IT, hosting, data storage, payment processing and administrative providers;
- Accreditation bodies, auditors and regulators where required;
- Professional advisers, including accountants, lawyers and insurers;
- Subcontracted laboratories or testing partners engaged to assist with your project, where reasonably necessary;
- Third parties where required or authorised by law.
8. Overseas disclosure
Some of our service providers, including cloud hosting and email providers, may store or process data outside Australia. Where personal information is likely to be disclosed to overseas recipients, we will take reasonable steps to ensure those recipients do not breach the APPs, including through contractual arrangements, in accordance with APP 8. We do not otherwise send personal information overseas without your consent.
9. Cookies and website analytics
Our website may use cookies and similar technologies to enhance your browsing experience, analyse website traffic and improve functionality. Most browsers allow you to manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website. Aggregated, non-identifying data may be used for statistical purposes.
10. Data security
We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure, in accordance with APP 11. These steps include appropriate technical and organisational safeguards such as access controls, secure storage and, where appropriate, encryption of data in transit. We also take reasonable steps to destroy or de-identify personal information once it is no longer needed for the purposes for which it was collected, unless we are required or permitted by law to retain it.
11. Access to and correction of personal information
Under APP 12 and APP 13, you have the right to request access to the personal information we hold about you, and to request the correction of that information if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please contact us using the details below. We will respond to your request within a reasonable period. If we refuse to give access or correct information, we will provide written reasons for the refusal and information about how you may complain about our decision.
12. Data quality
We take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, up to date, complete and relevant. If you believe the information we hold about you is inaccurate or out of date, please let us know so we can update our records.
13. Making a privacy complaint
If you believe we have breached the APPs or mishandled your personal information, you may lodge a complaint with us by email to ceo@ygclabsau.space. Please include details of the incident and the outcome you are seeking. We will investigate your complaint promptly and respond to you in writing, generally within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
14. Anonymity and pseudonymity
Where lawful and practicable, you may deal with us anonymously or under a pseudonym, for example when making a general enquiry about our services. However, in most circumstances we will require your contact details in order to provide laboratory and testing services, issue quotations or respond to enquiries effectively.
15. Direct marketing
We will not use or disclose personal information for direct marketing purposes unless an exception under APP 7 applies. You may request at any time that we stop sending you marketing communications by contacting us at ceo@ygclabsau.space.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations or business operations. The current version will always be published on this page, along with the date of the most recent update. We encourage you to review this policy periodically.
17. Contact us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact us:
- Email: ceo@ygclabsau.space
- Website: https://ygclabsau.space
YGC Labs Pty Ltd (ABN ) — Melbourne VIC, Australia.